The EXIN IT Service Management Foundation certificate describes the key information and concepts for IT Service Management as well as their relationships with other areas of information management. This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management. Emphasis is on the service management system (SMS) and service management processes, specifically the core concepts and basic terminology of IT service management based on ISO / IEC 20000 : 2011.
The Foundation level is in line with the book Implementing Service Quality based on ISO/IEC 20000 : A Management Guide written by Michael Kunas and the Workbook IT Service Management Foundation.
IT Service Management Foundation is part of the Certified Integrator program and is one of the prerequisites to attain the titles : EXIN Certified Integrator Agile Service Projects
Successful completion of the IT Service Management Foundation exam is the prerequisite for continuing studies in this qualification program. The IT Service Management Specialist certification, the next step, is strongly focused on the plan, do, check and act activities of Deming’s cycle across the SMS. The Foundation certificate also opens up the way to the IT Service Management Auditor certification.